Refund policy

REFUND POLICY

We want you to be happy with your order. If something arrives damaged, defective, or incorrect, we'll make it right.

30-Day Damage Guarantee

If your costume arrives damaged, faulty, or not as described, email us at support@thelittlehaunts.com within 30 days of delivery with a photo of the issue. We'll send a free replacement or issue a full refund. You do not need to return the item.

Order cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, provided they have not yet shipped. Email us as soon as possible and we'll take care of it.

Worn or used items

For hygiene reasons, we don't accept returns of worn or used pet apparel outside of the damage guarantee above.

Lost or undelivered orders

If your tracking shows no movement for 15 business days, contact us. We'll investigate with the carrier and either replace your order or refund it in full.

Refund processing

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear on your statement.

Contact

Questions about your order? Email support@thelittlehaunts.com and we'll get back to you within 24 hours.